App is crashing / none of the users can use the app (e.g.: enroll a new patient, or record a patient's blood pressure)
Loss of data anywhere in the system
Fix immediately, all hands on deck!
Some nurses are facing severe issues with the app
Nurses can't use other features of the app (e.g.: view the Progress tab)
Admins cannot use the dashboard
Incorrect data being displayed in reports (in the app or on the dashboard)