User tests

All documents marked with πŸ”’are private and for team members of Simple.

Telephonic interviews

Every two weeks, we conduct telephonic interviews with 5 different users of Simple. We ask them about their usage of features of the app, satisfaction rating and issues faced.

Testing and interviews with Simple users

Following are the tests that we've conducted with users who work at public health clinics where Simple is deployed.

Date

Topic

Location

September 2019

β€‹πŸ”’β€‹Test new designs: Diabetes and visit model, patient transfer and instant search​

Sindhudurg, Maharashtra

August 2019

β€‹πŸ”’β€‹Understanding the needs of CVHOs​

Remote

July 2019

β€‹πŸ”’β€‹New features of Simple: Recent patients, Overdue patients' calling, BP passport​

Gurdaspur, Punjab

April 2019

β€‹πŸ”’β€‹Learning about perspectives of doctors​

Gurdaspur, Punjab

March 2019

β€‹πŸ”’β€‹Pilot deployment of BP Passports​

Bathinda, Punjab

March 2019

β€‹πŸ”’β€‹PATH β€” Post Deployment​

PATH clinics, Mumbai

December 2018

β€‹πŸ”’β€‹Experiments app for BP Passport flows​

Bathinda and Mansa, Punjab

November 2018

β€‹πŸ”’β€‹Benchmarking features of the app​

Bathinda and Mansa, Punjab

October 2018

β€‹πŸ”’β€‹Launch at first 10 facilities​

Bathinda and Mansa, Punjab

October 2018

β€‹πŸ”’β€‹Launch at first 5 facilities​

Bathinda and Mansa, Punjab

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Usability testing with non-IHMI nurses in Bangalore

Date

Topic

Location

October 2019

β€‹πŸ”’β€‹Test two designs of patient summary with the visit model​

Obvious office, Bangalore

June 2019

β€‹πŸ”’β€‹Onboarding prototype: tutorial video, entering trial patient and coachmarks for search​

Obvious office, Bangalore

May 2019

β€‹πŸ”’β€‹Onboarding prototype: Take a tour, and value propositions​

Obvious office, Bangalore

April 2019

β€‹πŸ”’β€‹Onboarding prototype: Entering a trial patient, and value propositions​

Various hospitals, Bangalore

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Interviews with private doctors

Date

Topic

Location

March 2019

β€‹πŸ”’β€‹Motivations for private doctors to use Simple​

Doctors' clinics, Bangalore

December 2018

β€‹πŸ”’β€‹Private doctors' workflows and motivations to use Simple ​

Doctor's clinics, PATH network, Mumbai