User tests

All documents marked with 🔒are private and for team members of Simple.

Telephonic interviews

Every two weeks, we conduct telephonic interviews with 5 different users of Simple. We ask them about their usage of features of the app, satisfaction rating and issues faced.

• 🔒Individual summaries of telephonic interviews

• 🔒Notes from all telephonic interviews

Testing and interviews with Simple users

Following are the tests that we've conducted with users who work at public health clinics where Simple is deployed.

Date	Topic	Location
November 2019	🔒Diabetes, patient transfer and progress tab	Bathinda, Punjab
September 2019	🔒Test new designs: Diabetes and visit model, patient transfer and instant search	Sindhudurg, Maharashtra
August 2019	🔒Understanding the needs of CVHOs	Remote
July 2019	🔒New features of Simple: Recent patients, Overdue patients' calling, BP passport	Gurdaspur, Punjab
April 2019	🔒Learning about perspectives of doctors	Gurdaspur, Punjab
March 2019	🔒Pilot deployment of BP Passports	Bathinda, Punjab
March 2019	🔒PATH — Post Deployment	PATH clinics, Mumbai
December 2018	🔒Experiments app for BP Passport flows	Bathinda and Mansa, Punjab
November 2018	🔒Benchmarking features of the app	Bathinda and Mansa, Punjab
October 2018	🔒Launch at first 10 facilities	Bathinda and Mansa, Punjab
October 2018	🔒Launch at first 5 facilities	Bathinda and Mansa, Punjab

Usability testing with non-IHMI nurses in Bangalore

Date	Topic	Location
October 2019	🔒Test two designs of patient summary with the visit model	Obvious office, Bangalore
June 2019	🔒Onboarding prototype: tutorial video, entering trial patient and coachmarks for search	Obvious office, Bangalore
May 2019	🔒Onboarding prototype: Take a tour, and value propositions	Obvious office, Bangalore
April 2019	🔒Onboarding prototype: Entering a trial patient, and value propositions	Various hospitals, Bangalore

Interviews with private doctors

Date	Topic	Location
March 2019	🔒Motivations for private doctors to use Simple	Doctors' clinics, Bangalore
December 2018	🔒Private doctors' workflows and motivations to use Simple	Doctor's clinics, PATH network, Mumbai