User tests

All documents marked with 🔒are private and for team members of Simple.
Telephonic interviews
Every two weeks, we conduct telephonic interviews with 5 different users of Simple. We ask them about their usage of features of the app, satisfaction rating and issues faced.
​🔒​Individual summaries of telephonic interviews​
​🔒​Notes from all telephonic interviews​
Testing and interviews with Simple users
Following are the tests that we've conducted with users who work at public health clinics where Simple is deployed.
Date
Topic
Location
November 2019
​🔒​Diabetes, patient transfer and progress tab​
Bathinda, Punjab
September 2019
​🔒​Test new designs: Diabetes and visit model, patient transfer and instant search​
Sindhudurg, Maharashtra
August 2019
​🔒​Understanding the needs of CVHOs​
Remote
July 2019
​🔒​New features of Simple: Recent patients, Overdue patients' calling, BP passport​
Gurdaspur, Punjab
April 2019
​🔒​Learning about perspectives of doctors​
Gurdaspur, Punjab
March 2019
​🔒​Pilot deployment of BP Passports​
Bathinda, Punjab
March 2019
​🔒​PATH — Post Deployment​
PATH clinics, Mumbai
December 2018
​🔒​Experiments app for BP Passport flows​
Bathinda and Mansa, Punjab
November 2018
​🔒​Benchmarking features of the app​
Bathinda and Mansa, Punjab
October 2018
​🔒​Launch at first 10 facilities​
Bathinda and Mansa, Punjab
October 2018
​🔒​Launch at first 5 facilities​
Bathinda and Mansa, Punjab
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Usability testing with non-IHMI nurses in Bangalore
Date
Topic
Location
October 2019
​🔒​Test two designs of patient summary with the visit model​
Obvious office, Bangalore
June 2019
​🔒​Onboarding prototype: tutorial video, entering trial patient and coachmarks for search​
Obvious office, Bangalore
May 2019
​🔒​Onboarding prototype: Take a tour, and value propositions​
Obvious office, Bangalore
April 2019
​🔒​Onboarding prototype: Entering a trial patient, and value propositions​
Various hospitals, Bangalore
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Interviews with private doctors
Date
Topic
Location
March 2019
​🔒​Motivations for private doctors to use Simple​
Doctors' clinics, Bangalore
December 2018
​🔒​Private doctors' workflows and motivations to use Simple ​
Doctor's clinics, PATH network, Mumbai

Key moments in the user journey

Conducting user tests

Last modified 3yr ago

Date	Topic	Location
November 2019	🔒Diabetes, patient transfer and progress tab	Bathinda, Punjab
September 2019	🔒Test new designs: Diabetes and visit model, patient transfer and instant search	Sindhudurg, Maharashtra
August 2019	🔒Understanding the needs of CVHOs	Remote
July 2019	🔒New features of Simple: Recent patients, Overdue patients' calling, BP passport	Gurdaspur, Punjab
April 2019	🔒Learning about perspectives of doctors	Gurdaspur, Punjab
March 2019	🔒Pilot deployment of BP Passports	Bathinda, Punjab
March 2019	🔒PATH — Post Deployment	PATH clinics, Mumbai
December 2018	🔒Experiments app for BP Passport flows	Bathinda and Mansa, Punjab
November 2018	🔒Benchmarking features of the app	Bathinda and Mansa, Punjab
October 2018	🔒Launch at first 10 facilities	Bathinda and Mansa, Punjab
October 2018	🔒Launch at first 5 facilities	Bathinda and Mansa, Punjab

User tests

Telephonic interviews

Testing and interviews with Simple users

Usability testing with non-IHMI nurses in Bangalore

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Interviews with private doctors