Customer support

We appreciate your help in making Simple better for everyone!

How to handle common issues

Praveen Kumar at WHO India has compiled an excellent guide on what program officers should do when healthcare workers encounter issues using Simple:

✋🏽​ What surveillance officers should do when they encounter a bug or issue with the Simple app

How to report an issue

If you use Simple in the field and want to help the tech teams behind Simple with useful bug reports, please reference this helpful guide on how to triage and document issues:

🐞 How to file a bug report or raise an issue

File an "Issue" on Github

To report a bug, please create an "Issue" on Github. If you don't know what that means, please just email a bug report to with as much information as you can, so we can understand what's happening. Thank you.

📱 File a bug about the Android app

🖥️ File a bug about the web-based Dashboard

Filing a useful bug report on Github

  1. Click on New issue

  2. Define the bug succinctly in the title. For example: App freezes when user clicks 'Register as new patient'

  3. In the description, record steps to reproduce the bug.

    1. On the home page, add patient's name, click "Next"

    2. On the next screen, click "Register as new patient"

    3. Behaviour: App freezes

    4. Expected behaviour: Redirect to page where other patient details are requested

  4. Don't forget to label your issue Bug

Additional information, if possible

  • Attach screenshots as supporting documentation

  • Include the app version, device model and Android version in the description

  • For bugs on the Simple Dashboard, include browser and version

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