Customer support
We appreciate your help in making Simple better for everyone!

How to handle common issues

Praveen Kumar at WHO India has compiled an excellent guide on what program officers should do when healthcare workers encounter issues using Simple:

How to report an issue

If you use Simple in the field and want to help the tech teams behind Simple with useful bug reports, please reference this helpful guide on how to triage and document issues:

File an "Issue" on Github

To report a bug, please create an "Issue" on Github. If you don't know what that means, please just email a bug report to [email protected] with as much information as you can, so we can understand what's happening. Thank you.
πŸ“± File a bug about the Android app​
πŸ–₯️ File a bug about the web-based Dashboard​

Filing a useful bug report on Github

    1.
    Click on New issue
    2.
    Define the bug succinctly in the title. For example: App freezes when user clicks 'Register as new patient'
    3.
    In the description, record steps to reproduce the bug.
      1.
      On the home page, add patient's name, click "Next"
      2.
      On the next screen, click "Register as new patient"
      3.
      Behaviour: App freezes
      4.
      Expected behaviour: Redirect to page where other patient details are requested
    4.
    Don't forget to label your issue Bug

Additional information, if possible

    Attach screenshots as supporting documentation
    Include the app version, device model and Android version in the description
    For bugs on the Simple Dashboard, include browser and version
Last modified 1mo ago